IT Support Specialist

Job Locations US-MD-Rockville
Job ID
2019-1201
Category
Information Technology
Type
Regular Full-Time

Overview

ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team at corporate headquarters in Rockville, MD. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

Responsibilities

  • Provide technical support to end users by phone, email, and in person in a friendly, professional manner
  • Take ownership and monitor support requests to ensure a timely resolution
  • Deploy, configure, and support personal computers, laptops, and network appliances
  • Identify, research, and resolve hardware, software, and network issues
  • Install hardware components, drivers, and other upgrades
  • Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
  • Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
  • Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
  • Track hardware and software assets in an inventory system
  • Unpack new hardware and RMA or dispose of defective hardware
  • Assist with and lead new projects as they arise
  • Perform other tasks as assigned

Qualifications

  • 1 to 2 years of corporate IT experience
  • Excellent customer service and communication skills
  • Strong PC hardware and software experience (build, repair, and troubleshooting issues)
  • Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
  • Extremely detail-oriented, trust-worthy, and reliable
  • Must be a team player and be willing to work independently with minimal supervision
  • Able to lift 60 pounds (monitors, computers, printers, servers)
  • Be able to assist with occasional after hours emergency on call support
  • The desire and ability to grow and improve technical skills on a daily basis
  • Bachelor’s degree in Information Systems or equivalent experience
  • Experience in IT support
  • Experience with networking appliances and technologies such as switches and Wi-Fi
  • Experience with Audio/Video equipment

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