Bilingual Customer Service Agent - French

Job Locations US-MD-Hunt Valley | US-MD-Hunt Valley
Job ID
Customer Service/Support
Regular Full-Time


Our Customer Service Agents are responsible for maintaining positive relationships with our game players by helping them with their requests with speed, expertise, courtesy, and enthusiasm. This includes a wide variety of gameplay needs, technical advice, account & billing requests, and product information. Successful candidates will typically have a positive attitude, passion for gaming, analytical thinking, computer savvy, and experience in customer service or contact centers.


  • Interacting with our customers in all our French language gaming environments
  • Handling customer help-requests for our products and services, including:
    • Requests for product information, accounts, billing, gameplay, and tech help
    • Interactions via email, chat, social networks, and sometimes phone
  • Maintaining a working knowledge of our products and services
    • Our entire catalog of games
    • Current gaming platforms (mostly MS Windows, Xbox, PlayStation, Switch, Mobile)
  • Contributing to content creation for our customer-facing knowledge bases


  • Native-level fluency for French language
    • Excellent verbal and written communication skills
    • Professional communications and documentation skills
    • Must also have business-level fluency in English
  • Experience working in customer service or contact centers
    • Strong customer service ethic
    • Enthusiastic, positive, and professional attitude in all interactions
    • Experience with contact center environments
    • Experience with email support and live support
  • Familiarity with gaming culture / industry
    • General trends in gaming, including multiplayer online gaming
    • Familiarity with online environments and gaming social networks
    • Familiarity with computer hardware, operating systems, and consumer electronics for gaming
  • Ability to work flexible shifts (including some nights, weekends, holidays when products require it)
  • Experience with productivity software including Microsoft Office
  • A passion for any type of gaming

Preferred Skills

  • Previous community management, or public relations experience 
  • Excellent editorial skills with the ability to write clearly for a diverse audience
  • Practical knowledge managing or contributing to wikis, or other collaborative knowledge solutions
  • Experience working within an international company or the entertainment software industry

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