Associate Live Producer

Job Locations US-MD-Hunt Valley
Job ID
2020-1702
Category
Production
Type
Regular Full-Time

Overview

The Associate Live Producer works with multi-disciplinary teams to facilitate communication and solve problems related to promotions, integrations, and publishes of both internal and public products. Candidates will be comfortable influencing and negotiating priorities with other teams’ leadership, particularly emphasizing overall organizational success as the most highly desirable outcome.

Responsibilities

  • Own the live services you are responsible for
  • Take the lead during escalated outages and incidents
  • Drive and own scheduling, testing, deployment, and communication of updates and hotfixes
  • Drive procedures and uphold standards for our Live Ops team, ensuring minimal downtime and a consistent player experience
  • Advocate on behalf of studios for features and processes that can lead to a more robust live service and better player experience
  • Collaborate with QA, Engineering, and Development to triage issues found in the live environments
  • Communicate product health/status with a leadership group regarding product risks and challenges
  • Coordinate technical projects that require collaboration with different business disciplines
  • Manage and grow external partner relationships

Qualifications

  • 2+ years in a position where you were involved in the operation of an online title
  • Demonstrated ability to plan, track, and deliver on complex, multi-disciplinary projects
  • Exceptional attention to detail
  • Ability to communicate effectively with anyone at any level in the organization to ensure a good customer experience
  • Ability to thrive under pressure
  • Familiarity with the ZeniMax family of games
  • Previous work history with Customer Service, Operations, or Quality Assurance is a plus

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