Infrastructure Operations Director

Job Locations US-MD-Hunt Valley
Job ID
Regular Full-Time


ZeniMax Online Studios (ZOS) is seeking an Infrastructure Operations Director to oversee all Infrastructure operations. The successful candidate will be accountable for a service strategy that is aligned with ZOS’s strategic objectives. The Director will develop a high performing team to deliver a resilient technology infrastructure, capabilities which improve productivity and collaboration, and establish a service catalogue to be responsive to functional demand. The Director must engage with a business and customer focused mindset and communication style which enables ZOS to fully leverage the service offering.


Must be able to develop strong relationships with company functional leaders to understand technology infrastructure needs in support of corporate strategy, corporate objectives, and major functional objectives.


  • Partners with ZOS leaders to develop and maintain an enterprise technical architecture that is based upon cloud and external services
  • Utilize best practices, structured approaches, and architecture standards for evaluating, designing, and implementing services/solutions to meet requirements for functionality, performance, availability, scalability, security, and disaster recovery
  • Proactively manage performance of key vendors and third parties
  • Implements policies, procedures, automation, and controls for consistent delivery of high availability services in a cost-effective manner
  • Proactively manages capacity, technology life cycle, effectiveness, and delivery of key services
  • Ensures proper staffing leveraging Managed Service Providers (MSPs) and regular employees
  • Develop and maintains 2 year rolling roadmaps that optimally reflects business strategic objectives, efficient sequencing, resources, and funding
  • Create/manage demand and delivery through internal teams, suppliers, and partners through a portfolio of services, projects, operational processes, and metrics
  • Ensures operational resilience and stability of IT infrastructure services Implements integrated and automated processes that drive operational excellence
  • Sustain knowledge continuity through appropriate level of documentation and cross training
  • Partners with counterparts in other functional areas to implement and operationalize controls necessary for security and internal policies
  • Develops and continuously maintains budgets that align with plans and service levels; proactively improve value over cost ratio
  • Ensure that compliance and security considerations are embedded in the culture and service delivery
  • Must be able to negotiate and manage vendor contracts directly


  • Bachelor's degree in Management Information Services or a related field
  • 8 years of highly relevant work experience
  • 5 years experience supervising others and managing a team to include: participating in selection of new hires, managing performance, coaching, training, and developing
  • Solid analytical/problem-solving skills with the capability to identify solutions to unusual and complex problems
  • Solid IT infrastructure understating with extensive day-to-day IT operations experience
  • Strong time management skills
  • Ability to explain and champion technical concepts to a broad audience focusing on business acumen
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Experience managing large-scale portfolio and projects in a team-oriented matrixed organizational environment

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