Social Media Community Manager

Job Locations US-MD-Hunt Valley
Job ID
2021-2175
Category
Community
Type
Regular Full-Time

Overview

We are seeking a Social Media Community Manager to join the Community team at ZeniMax Online Studios. The successful candidate will oversee the day-to-day operations, growth, and success of the official global Elder Scrolls Online social media channels and their communities. Primary duties include creating and executing on social media content strategies and tactics, engaging with, and building rapport with players on the official ESO social media channels, measuring and reporting on the performance of social content and channel growth, and more.

Responsibilities

  • Work in collaboration with the Community and Marketing teams to develop and execute social media strategies and tactics for The Elder Scrolls Online
  • Engage with ESO players through social media channels, including Facebook, Instagram, Twitter, YouTube, and Reddit, driving conversation with the ESO team and between players
  • Maintain a consistent presence on all official ESO social media spaces and promote a welcoming, inclusive environment
  • Work in collaboration with the Development, Marketing, PR, Quality Assurance, and Customer Support teams to ensure a positive player experience on the official ESO social media channels
  • Act as a key representative within the gaming community for The Elder Scrolls Online
  • Analyze social media efforts to help grow audience and retention and drive engagement
  • Assists with the company's involvement in trade shows, exhibitions, and other events
  • Create and distribute detailed reporting on social media KPIs and community sentiment, including community reactions, sentiment, and feedback
  • Contribute to product improvement and innovation efforts by advocating for player suggestions, feedback, and needs
  • Analyze learnings and opportunities and develop improvement plans based on metrics, research, and business goals
  • Maintain up-to-date knowledge of community management and social media tools, best practices, and industry trends
  • Assist with other Community team tasks and opportunities

Qualifications

  • Bachelor’s degree in Marketing, Communications, Public Relations, or equivalent experience
  • 2+ years of professional community and/or social media management experience in the gaming industry or similar entertainment industries
  • Strong understanding of and adaptability to popular social media trends, social networking tools, trends, and best practices, online gaming trends, and industry leaders
  • Proven history of developing and maintaining communities on social media platforms for a business
  • Knowledgeable about latest technologies and techniques used in building and maintaining successful gaming communities on social media platforms
  • Strong drive to pursue ongoing innovation and improvement for community and social media practices and tools
  • Excellent written and verbal communication skills and a strong understanding of appropriate tone and voice for social media platforms
  • Strong time-management and problem-solving skills
  • Ability to maintain strict confidentiality with privileged information, work well with others and handle a high-pressure environment
  • Passion for The Elder Scrolls Online and other games from Bethesda Softworks
  • Strong understanding of competitive landscape of games and their social media presence
  • Ability to work collaboratively in a team environment
  • Demonstrated initiative and positive spirit in a rapidly changing environment
  • Willing to travel for events, meetings, conventions, etc.

Preferred Skills

  • Public speaking and live broadcast/stream experience
  • Experience working in a technical background such as development or production
  • Knowledge of Photoshop, Illustrator, and Google Analytics

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