Operations Manager

Job Locations US-MD-Hunt Valley
Job ID
Regular Full-Time


ZeniMax Online Studios (ZOS) is looking for an Operations Manager to join the award-winning AAA game development studio and manage day-to-day facilities, operations, and safety needs.  This position will provide daily on-site support to the studio and will report directly to the Global Head of Facilities.  This role is responsible for the overall security, appearance, and functionality of the ZOS offices, work areas, and meeting rooms, as well as managing service contracts and budgets for planned maintenance for essential server room cooling, fire suppression, and backup power systems. The ideal candidate is customer service minded, detail oriented, resourceful, and comfortable liaising with studio leadership, IT, HR, service technicians, vendors, and employees within the internal departments. 



  • Manage vendor contracts and service agreements
  • Submit purchase requisitions and new vendor requests
  • Manage budgets for maintenance and facilities improvements
  • Must be available to work evenings and weekends as necessary for building projects and be on-call 24/7/365 for building emergencies, power outages, alarms (fire, security, HVAC, generator)
  • Assume responsibility and maintain an on-site presence in the event of emergencies (e.g.water leaks, plumbing back-ups, non-functioning door closers, etc.)
  • Coordinate and oversee contractors who provide services and maintenance for HVAC, water, electricity, painting, cleaning, security, and general building maintenance services to facilities
  • Review and inspect construction and installation progress to ensure conformance to established specifications
  • Be a support contact for all company personnel for any building issues (climate controls, odors, smoke, spills, damage, emergencies & repairs)
  • Conduct daily walk throughs, noting additional cleaning needed, repairs, general maintenance, or wear and tear issues, light bulbs to be changed, or security issues
  • Manage and coordinate maintenance and repairs on essential equipment, including CRAC units, security systems, access controls, and partner with IT for service and maintenance of essential server room equipment
  • Circulate purchase requisitions and new vendor requests
  • Manage the overall appearance and condition of the studio and employee amenities; liaise with building janitorial services
  • Inventory, and manage all acquisition and relocation of office furniture including chairs, desks, desk pieces, lamps, etc. throughout the studio
  • Organize storage rooms and off-site storage facilities
  • Partner with HR on ergonomic requests
  • Coordinate with HR/IT on end-user installations, desk and office moves


  • Manage floor/seating chart and contacts page for studio
  • Partner with HR, IT, and Managers on new hire requests
  • Create and monitor all badges for all users
  • Manage the studio game and book library
  • Manage employee game orders and distribution of game releases
  • Assist with planning, set up, and clean up for monthly studio events and other special events as requested



  • Deliver emergency preparedness and safety presentations and lead onsite trainings
  • Schedule, manage, and participate in Emergency Management Group tabletop exercises to review emergency protocols and procedures
  • Schedule company-wide safety presentations
  • Provide training to new and existing employees
  • Establish document archives and scheduled document updates
  • Schedule updates and maintain Emergency Call Lists, Security Password Lists, Fire Warden Lists, Fire Extinguisher Inspections, Smoke Alarm Inspections, CEMP’s, and Position Notebooks among all deployed emergency management programs
  • Maintain the inventory of all First Aid stations, AED’s and emergency supplies
  • Liaise with studio Floor Wardens on ongoing safety protocols
  • Regularly update Emergency Contact Lists, Emergency Zones, and Emergency Kits


  • 3-5 years of facilities management experience
  • Knowledge of server room cooling, fire suppression, and UPS systems
  • Comfortable and able to lift up to 20 lbs
  • Solid experience with common scheduling programs and the suite of Microsoft Office applications
  • Demonstrated project planning and project management skills
  • Outstanding organizational and time management skills
  • Excellent oral and written communication skills with proficiency in Microsoft Office, Word, Excel, and Power Point
  • Self-motivated team player with very strong work ethic and an open-minded, cooperative attitude
  • Bachelor’s Degree or equivalent work experience

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