Infrastructure Operations Manager

ZeniMax Online Studios (ZOS) is seeking an Infrastructure Operations Manager to provide enterprise-wide leadership for both systems and network support for the environment. In this role, you will be accountable for a service strategy that is aligned with ZOS’s strategic objectives. You will develop, integrate, and support key enterprise infrastructure solutions with the use of metrics and data for baseline analysis, capacity trending, and alerting. You will be expected to create and manage system documentation, including configurations, backup procedures, and the implementation of a CI/CD approach to Enterprise Management and the Operations team. As the manager, you must engage with a business and customer focused mindset and communication style which enables ZOS to fully leverage the service offering. Technologies supported in this environment include, but are not limited to, Windows and Linux, VMWare/Cisco compute, networking & firewalls, F5’s and Pure Storage.

You will be driving automated solutions for repetitive problems and tasks to include enterprise-wide configuration management. In this role you will develop strong relationships with company functional leaders to understand technology infrastructure needs in support of studio strategy, studio objectives, and major functional objectives.

The preferred location for this role is Hunt Valley, MD, Austin, TX, Madison, WI, San Diego, CA, or Seattle, WA. Will consider remote.

• Partner with ZOS leaders to develop and maintain an enterprise technical architecture that is based upon local, cloud and external services
• Implement and provide ongoing guidance through Agile project management methodologies
• Manage, mentor, coach, train, and provide guidance to a team of System and Networking Operations engineers
• Utilize best practices, structured approaches, and architecture standards for evaluating, designing, and implementing services/solutions to meet requirements for functionality, performance, availability, scalability, security, and disaster recovery
• Proactively manage performance of key vendors and third parties
• Implement policies, procedures, automation, and controls for consistent delivery of high availability services in a cost-effective manner
• Proactively manage capacity, technology life cycle, effectiveness, and delivery of key services
• Ensure proper staffing leveraging Managed Service Providers (MSPs) and regular employees
• Develop and maintain a 2 year rolling roadmap that optimally reflects business strategic objectives, efficient sequencing, resources, and funding
• Create/manage demand and delivery through internal teams, suppliers, and partners through a portfolio of services, projects, operational processes, and metrics
• Ensure operational resilience and stability of IT infrastructure services. Implement integrated and automated processes that drive operational excellence
• Sustain knowledge continuity through appropriate level of documentation and cross training
• Partner with counterparts in other functional areas to implement and operationalize controls necessary for security and internal policies
• Develop and continuously maintain budgets that align with studio plans
• Ensure that compliance and security considerations are embedded in the culture and service delivery
• Negotiate and manage vendor contracts directly
• Set and manage SMART goals for team members
• Drive and participate in monthly operational reviews to systematically improve the state of the enterprise environment

• A Bachelor’s or Masters degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field, OR at least 6 years of highly relevant work experience
• 4+ years of relevant experience directly administering and supporting enterprise environments
• 3+ years of experience supervising others and managing a team, including recruitment and selection of new hires, managing performance and behavior of others, coaching, training, and developing people
• Experience with and strong understanding of enterprise-class virtualization platforms – VMware
• Strong analytical problem-solving skills with a focus on data-driven decision making
• Strong time management skills
• Ability to explain and champion technical concepts to a broad audience focusing on business acumen
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Experience managing large-scale portfolio and projects in a team-oriented matrixed organizational environment
• Experience establishing and revising of information systems policies and procedures

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