NOC Administrator

Job Locations US-MD-Rockville
Job ID
2022-2556
Category
Production
Type
Regular Full-Time

Overview

Bethesda Softworks is looking for a NOC System Administrator that will have a high sense of urgency and passion for fighting fires! As the front line supporting the online gaming experience your mission will be to ensure the game services are available, fast, and that issues get resolved as quickly as possible. You will be the center of all communications and key to the success of our products. NOC Systems Administrators work in a fast-paced environment and coordinate solutions across multiple teams and studios. This position will be highly focused on service impacts/outages, along with service request fulfillment, to assist and reduce workload for engineering teams.

Responsibilities

  • Ensure our customers always have access to world class gaming experience
  • Work with partners and other internal studio customers to ensure services are stable via incident management
  • Handle technical investigation needs and ensure high-quality information is provided to escalation teams
  • First response triage and troubleshooting of large Linux and Cloud based environments
  • Monitor server and system health to ensure availability through various systems
  • Work with partners to drive and improve process accuracy
  • Manage major incidents and engage stakeholders to minimize service impacts internally or player impacting
  • Adapt and be available for a 24/7/365 flexible schedule as needed

Qualifications

  • 2+ years of previous system administration experience
  • Minimum 1 year of NOC or help-desk experience
  • Strong interpersonal and communication skills; capable of writing and following technical documentation
  • Ability to handle public-facing communications as well as interacting clearly with upper management
  • Familiarity with administrative work on Cloud platforms: AWS, Azure, Google Cloud, etc.
  • Independent problem-solving, self-direction
  • Strong organizational skills and the ability to quickly assess and prioritize
  • Familiarity with most aspects of CLI/Linux CLI basic terminal commands
  • Familiarity with systems monitoring/alerting software such as Shinken, Splunk, New Relic
  • Familiarity with ITIL fundamentals and application
  • Support for online gaming and/or MMO experience preferred

Applicant Privacy Notice

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed