Senior Web Services Product Owner

Job Locations US-MD-Hunt Valley
Job ID
Regular Full-Time


The Senior Web Services Product Owner is an experienced, hands-on web development manager and web strategist who will oversee the development of our web content and billing management systems. They must have a strong background in the design, development, deployment, project management, and operation of scalable, high-performance eCommerce websites. As the Senior Web Services Product Owner, you will oversee the development of our custom web content, billing, and account systems that support our existing and future games. You will create short and long-term roadmaps, incorporating stakeholder and business needs, and be the driving force behind your team's completion of the projects you identify and plan.


  • Manage and define the web content management tool experience at ZOS
  • Develop and oversee the effective planning, QA, and execution of new feature development in the ZOS web content management system
  • Collate stakeholder and business requirements into a cohesive web development strategy
  • Evaluate gaps in existing use-cases, identify a plan to address those gaps, and execute against that vision
  • Build consensus with Development, Marketing, Brand, and Art teams to ensure quality deliverables that meet the business' needs
  • Plan and roadmap short and long-term team goals and projects


  • Technical Management experience with focus on developing compelling, conversion-friendly eCommerce experiences – including B2C, eCommerce transactions, and A/B platform testing
  • Demonstrated understanding of Web strategy, including conversion optimization, content strategy, user experience, search, and analytics
  • Excellent written and oral communication skills, with the ability to articulate technical solutions to a technical and non-technical audience
  • Able to understand business goals and be able to translate them into web projects
  • Knowledge of web marketing strategies and how/when to use them to achieve business goals
  • Demonstrated strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives
  • Knowledge of current best practices in web design, information architecture, usability, and accessibility
  • Strong familiarity with agile methodology and experience as a Product Owner and/or Scrum Master

Preferred Skills

  • Google Analytics, Google Optimize, and Akamai mPulse
  • Experience in managing MMO/game studio web strategies and/or deep familiarity with MMO genre as a player

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