IT Support Specialist

ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team in Hunt Valley, MD. We are looking for a dedicated problem solver who can multi-task and prioritize in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.

• Provide technical support to end users by phone, email, and in-person in a friendly, professional manner
• Monitor and take ownership of support requests to ensure a timely resolution
• Deploy, configure, and support personal computers, laptops, and network appliances
• Identify, research, and resolve hardware, software, and network issues
• Install hardware components, drivers, and other upgrades
• Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
• Install, configure, and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
• Assist with user account creation, modification, and termination across multiple applications such as Active Directory (including Azure) and Exchange
• Track hardware and software assets in an inventory system
• Unpack new hardware and RMA or dispose of defective hardware
• Assist with and lead new projects as they arise
• Provide on-call support when broadcast events occur on location
• Perform other tasks as assigned

• 3 years minimum corporate IT experience
• Excellent customer service and communication skills
• Strong PC hardware and software experience (build, repair, and troubleshooting issues particularly in a Microsoft Windows environment)
• Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
• Extremely detail-oriented, trustworthy, and reliable with strong time management capability
• Must be a team player and be willing to work independently with minimal supervision
• Able to lift 40 pounds (monitors, computers, printers, servers)
• Able to assist with occasional afterhours emergency on-call support
• The desire and ability to grow and improve technical skills
• Experience with networking appliances and technologies such as switches and Wi-Fi

• Experience with Audio/Video equipment is a plus

IT Support Specialist - The typical base pay range for this position at the start of employment is expected to be between $48,000 - $90,000 per year.

ZeniMax has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

At ZeniMax certain roles are eligible for additional rewards, such as merit increases and discretionary bonuses. These awards are allocated based on individual performance and are not guaranteed. Benefits/perks listed here may vary depending on the nature of employment with ZeniMax and the country work location. U.S.-based employees have access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid vacation time, paid sick and mental health time, and several paid holidays, among others.

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